At DubaiVaporWorld.ae, we are committed to ensuring the satisfaction of our customers. While we do not offer refunds or returns, we understand the importance of meeting your expectations and offer the following solutions:
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Flavor Exchange:
- If you are not satisfied with the flavor of your purchase, we offer a flavor exchange option. Please contact us within a specified period from the date of purchase to initiate an exchange.
- To be eligible for a flavor exchange, the product must be in its original, unopened condition.
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Damaged Products:
- In the rare event that you receive a damaged product, we will replace it at no additional cost.
- Please report the damaged item to our customer service team immediately upon receipt. We will arrange for a replacement to be sent to you within 1 day.
- To facilitate the replacement process, we may request photographic evidence of the damage.
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Replacement Process:
- Replacements for damaged products are processed promptly, ensuring minimal inconvenience. We aim to complete all replacement deliveries within 1 day of your claim, subject to availability.
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Contacting Us:
- For any exchange or replacement requests, please contact our customer service team or write an email to info@dubaivaporworld.ae Provide your order details and the issue you’ve encountered, and we will guide you through the process.
We value your trust in DubaiVaporWorld.ae and strive to provide a seamless and satisfactory shopping experience. Your understanding and cooperation with our refund and return policy are greatly appreciated.